Orders are typically processed within 3 to 5 business days, excluding weekends and holidays.

Processing times may vary based on product availability, order volume, and seasonal demand. During peak periods such as promotional events, holidays, Black Friday, and Boxing Day, processing times may be extended.

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

We offer simple, flat-rate shipping across Canada:

• Free standard shipping on orders over $150 CAD (before taxes)
• $10 flat-rate shipping on orders under $150 CAD

Shipping rates and promotional thresholds are subject to change without notice.

Outdoor Enterprise Canada currently ships within Canada only.

At this time, international shipping is not available.

If your order has not yet been processed or shipped, we may be able to update your shipping address.

Please contact Customer Service as soon as possible through our Contact Us page. Once an order has shipped, address changes may no longer be possible.

We ship to most locations across Canada. However, certain remote or rural areas may be subject to carrier limitations or additional delivery requirements.

If applicable, we recommend providing a P.O. Box or including special delivery instructions at checkout.

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.

You can track the status of your order at any time by visiting our Track Your Order page and entering your order details.

Track Your Order: https://www.outdoorenterprise.ca/en/track-your-order

If you have questions about your shipment or require additional assistance, please contact our Customer Service team through our Contact Us page.