1. Order Processing

All orders are processed within 3–5 business days (excluding weekends and holidays).

Processing times may vary depending on order volume and product availability. During peak periods such as holiday seasons and promotional events (e.g., Black Friday and Boxing Day), processing times may be extended.

Once your order has been processed and shipped, you will receive a confirmation email with tracking details.

2. Shipping Locations

We currently ship within Canada only.

At this time, we do not offer international shipping.

3. Shipping Methods & Delivery Times

We offer reliable shipping across Canada using trusted carriers.

Delivery times are estimates and begin once your order has shipped. Delays may occur due to carrier operations, weather conditions, and peak periods.

4. Shipping Rates

We offer simple, flat-rate shipping across Canada:

• Free standard shipping on orders over $150 CAD (before taxes).
• $10 flat shipping fee on orders under $150 CAD.

Shipping rates and promotional thresholds are subject to change without notice.

5. Remote & Rural Areas

While the above rates apply to most locations, delivery to certain remote or rural areas may be limited due to carrier service availability.

If you are located in a remote area where delivery limitations may apply, we recommend:

• Providing a P.O. Box (if applicable).
• Adding special delivery instructions in the order notes at checkout.

Outdoor Enterprise Canada reserves the right to review and adjust shipping arrangements if carrier limitations prevent successful delivery.

6. Order Tracking

Once your order has shipped, you will receive a tracking number via email.

You can track your shipment directly through the carrier's website.

7. Shipping Restrictions

Due to regulatory requirements, certain products may have shipping limitations. These may include:

• Items restricted by provincial or federal regulations.
• Products requiring age verification or specific authorizations.

If an item cannot be shipped to your location, you will be notified and your order will be adjusted or cancelled accordingly.

8. Delays, Lost or Damaged Shipments

While we work with reliable carriers, Outdoor Enterprise Canada is not responsible for delays caused by:

• Carrier issues.
• Weather or external disruptions.
• Incorrect or incomplete shipping information.

If your order is lost or arrives damaged, please contact us and we will assist in resolving the issue.

9. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

Outdoor Enterprise Canada (operated by Stoeger Canada) is not liable for orders shipped to incorrect addresses. Additional charges may apply for reshipments.

10. Contact Us

For any shipping-related inquiries, please contact us.