Last updated: October 2026

At Outdoor Enterprise Canada, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may be eligible to return eligible products in accordance with this Return & Refund Policy.

This policy applies only to purchases made directly through Outdoor Enterprise Canada and should be read alongside our Terms & Conditions, Shipping Policy, and Privacy Policy.

Most products purchased from Outdoor Enterprise Canada may be returned within 30 days of delivery for a refund, provided that all return requirements are met.

The return period begins on the date the carrier records the order as delivered.

To be eligible for a return, products must:

• Be returned within 30 days of the date of purchase
• Be unused and in new, resalable condition
• Be free from signs of wear, installation, use, damage, alteration, or misuse.
• Include all original packaging, manuals, accessories, warranty cards, inserts, tags, labels, and protective materials
• Include any factory seals, shrink wrap, protective films, or security labels where applicable

Products returned in a condition that prevents resale may be refused, returned to the customer at the customer's expense, or be subject to a partial refund where permitted by law.

For health, safety, regulatory, sanitary, or product integrity reasons, certain products are final sale and cannot be returned, refunded, or exchanged.

Final sale products include, but are not limited to:

• Ammunition
• Reloading powder and primers
• Brass and reloading components
• Shooting glasses and other eye protection products
• Earplugs, earmuffs, and other hearing protection products
• Gift cards
• Undergarments
• Clearance items identified as Final Sale
• Last Chance or Outlet items identified as Final Sale
• Custom-order products
• Special-order products
• Any item specifically identified as Final Sale or non-returnable on the product page

Products purchased during promotional events or with discount codes are not considered Final Sale unless specifically identified as such.

Outdoor Enterprise Canada reserves the right to designate additional products as Final Sale where appropriate.

Optics, including rifle scopes, binoculars, spotting scopes, red dot sights, and rangefinders, may only be returned within 30 days of delivery if the product is in saleable new condition.

To qualify for a return, the product must:

• Be unused and unmounted
• Be in new condition
• Be returned in its original factory-sealed packaging
• Include all original accessories, manuals, documentation, warranty cards, inserts, and protective materials
• Retain all factory seals, shrink wrap, protective films, and labels where applicable

Breaking, removing, or damaging factory seals, shrink wrap, protective films, or packaging may make the product ineligible for return.

Products showing evidence of mounting, installation, adjustment, field use, damage, modification, or wear are not eligible for return.

Returns may be refused if:

• The product has been used, installed, mounted, worn, washed, fired, tested, or altered
• Original packaging is missing or damaged
• Required accessories, manuals, inserts, tags, warranty cards, or components are missing
• The product has been damaged through misuse, negligence, improper handling, or accident
• The return request is submitted beyond the applicable return period
• The item is designated as Final Sale

Outdoor Enterprise Canada reserves the right to inspect all returned merchandise prior to approving a refund.

If you receive an item that is damaged in transit, defective upon arrival, or different from the item ordered, please contact us as soon as possible and no later than 7 days after delivery.

To assist with our review, we may request:

• Photographs of the product
• Photographs of the packaging
• Order information
• Additional details regarding the issue

Outdoor Enterprise Canada reserves the right to determine the appropriate resolution, which may include replacement, exchange, repair, manufacturer warranty support, store credit, or refund.

Product images are provided for illustrative purposes only and may differ from the actual product due to manufacturer updates, packaging changes, product revisions, colour variations, supplier-provided imagery, or administrative errors.

If you believe a product has been materially misrepresented, please contact Outdoor Enterprise Canada before initiating a return so we can review the situation and determine the appropriate resolution.

Certain products sold through Outdoor Enterprise Canada may be covered by a manufacturer's warranty.

Any warranty coverage, exclusions, claim procedures, and warranty periods are determined solely by the manufacturer and may vary by product and brand.

Unless otherwise expressly stated, Outdoor Enterprise Canada does not provide any warranty beyond those required by applicable law.

Where a manufacturer's warranty applies, warranty service may be administered directly by the manufacturer or an authorized warranty provider.

For information regarding warranty coverage and warranty procedures, please visit our Warranty Information page.

Once your order has shipped, you will receive a shipment confirmation email containing tracking information.

Customers are encouraged to monitor their shipment using the carrier's tracking tools and, where applicable, contact the carrier directly regarding delivery updates, delays, delivery instructions, or attempted deliveries.

Please allow a minimum of 14 business days from the carrier's estimated delivery date before reporting a shipment as lost or missing.

Orders marked as delivered by the carrier but reported as missing may be subject to investigation.

Outdoor Enterprise Canada reserves the right to work with the carrier and request supporting information before issuing a replacement or refund.

Orders may be cancelled prior to shipment by contacting Customer Service as soon as possible.

Once an order has shipped, it cannot be cancelled and will be subject to this Return & Refund Policy.

Outdoor Enterprise Canada reserves the right to cancel any order due to inventory discrepancies, pricing errors, fraud prevention measures, legal restrictions, product availability issues, or other circumstances outlined in our Terms & Conditions.

A Return Authorization ("RA") number must be obtained before returning merchandise.

Returns received without an approved RA number may be delayed, refused, or returned to the sender at the sender's expense.

1. Log in to your Outdoor Enterprise Canada account
2. Navigate to Orders
3. Select the order containing the item you wish to return
4. Click Return
5. Select the item(s) and quantity being returned
6. Choose the applicable return reason
7. Submit your return request

Once submitted, our team will review your request and provide further instructions if approved.

Return requests are typically reviewed within 1-3 business days.

Once your return has been approved and an RA number has been issued:

• Clearly mark the RA number on the outside of the package or include it inside the package.
• Securely package all items to prevent damage during transit.
• Return only the items authorized under the RA request.

Unless the return is the result of our error, a defective product, or a product damaged during shipping, customers are responsible for all return shipping costs.

Collect-on-delivery (C.O.D.) shipments will not be accepted.

Returns should be shipped to:

Outdoor Enterprise Canada

c/o Stoeger Canada Ltd.

1010 Thornton Road South

Oshawa, Ontario L1J 7E2

Customers are responsible for ensuring returned products are packaged securely and appropriately protected during shipment.

Outdoor Enterprise Canada is not responsible for products that are lost, damaged, or improperly packaged during the return shipping process.

Customers are encouraged to use a trackable shipping service and retain proof of shipment until the return has been received and processed.

All returned merchandise is subject to inspection upon receipt.

Outdoor Enterprise Canada reserves the right to verify the condition, completeness, authenticity, and eligibility of returned merchandise before issuing a refund.

Products that do not comply with this policy may be:

• Refused;
• Returned to the customer at the customer's expense; or
• Subject to a partial refund where permitted by applicable law.

Where permitted by applicable law, Outdoor Enterprise Canada reserves the right to issue a partial refund if returned merchandise:

• Is not in original condition;
• Is missing packaging, accessories, manuals, tags, or components;
• Shows signs of handling beyond what is reasonably necessary to inspect the product; or
• Cannot reasonably be resold as new.

Any reduction in refund amount will be determined based on the condition of the returned merchandise.

Once received and approved following inspection, refunds will be issued to the original method of payment.

Please allow:

• 3-5 business days for inspection and processing; and
• Additional time for your financial institution or payment provider to post the refund

Original shipping charges are non-refundable unless the return is the result of our error, a defective product, or as otherwise required by applicable law.

Outdoor Enterprise Canada reserves the right to refuse refunds on products that do not satisfy the requirements of this policy.

Orders refused by the customer after shipment may be subject to return shipping charges, carrier fees, and any costs incurred by Outdoor Enterprise Canada in connection with the shipment.

Original shipping charges are non-refundable.

Returns involving PAL-restricted or otherwise regulated products may be subject to additional verification and legal requirements.

Outdoor Enterprise Canada reserves the right to refuse any return that cannot legally be accepted, transported, or processed in accordance with applicable laws and regulations.

Outdoor Enterprise Canada does not guarantee direct exchanges.

Customers may be required to place a new order and return the original product in accordance with this policy.

Outdoor Enterprise Canada reserves the right to refuse returns, limit future purchases, suspend accounts, or refuse service where fraudulent activity, abuse of return privileges, or violations of this Return & Refund Policy are identified.

Outdoor Enterprise Canada is not responsible for items returned in error or products returned without authorization.

Unauthorized returns may:

• Be refused;
• Be returned to the sender at the sender's expense; or
• Receive no refund if return requirements are not met.

Outdoor Enterprise Canada reserves the right to amend or update this Return & Refund Policy at any time without prior notice.

Changes become effective immediately upon posting to the website.

Continued use of the website following any updates constitutes acceptance of the revised policy.

If you have questions about a return, refund, warranty claim, or damaged shipment, please contact us.

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